Shipping
All orders will generally be dispatched within 1-3 Business Days (Business Days excludes weekends and public holidays) but may take up to 4 Business Days from our Sydney Warehouse.
Please Note: Express Post will ensure your parcel is delivered using the fastest method once your order leaves our warehouse. We kindly ask to keep in mind dispatch time frames as this is factored in separately.
From time to time, we may experience delays in dispatch due to high volume of sales, trade shoes, public holidays, government restriction or situations beyond our control however we will endeavour to notify you of any delays as they occur.
Our parcels are sent with Signature upon Delivery required - before delivery you may request from Australia Post directly to "Safe Drop". More information about Safe Drop can be found here.
Professional Use will not accept any responsibility for any parcels lost as a result of using the Safe Drop service. If you are not present for the delivery, your parcel will be taken to the nearest post office where you are required to collect. In the event you do not collect the parcel in time and the parcel is returned to us or you supply us with the incorrect information, payment for re-shipping costs will be required.
Shipping Cost
Shipping for AU Orders are based on the size/weight of the order, starting from $10.00AUD
Being quoted a flat rate fee? Please check your shipping address as the post code may be incorrect. If you are unsure, please contact us.
Shipping for NZ Orders, starting from $20.00AUD
Who will deliver my parcel?
Transit times will be quoted upon address entry.
Domestic (Within Australia)
- Australia Post - Express and Parcel post across all of Australia (All Online/Phone Orders). Track with Australia Post Click Here
- TNT - Road Express - Track with TNT Click Here
- Same Day Delivery SYD METRO ONLY | Click & Collect. Please Note: These services aren't always available, call us 0298133080 or SMS us 0498022032 to find out if this is an option for you. Our business hours are Monday - Friday 9am - 5pm.
International (New Zealand, USA, Canada and the rest of the world (Only certain brands are available to be shipped outside AUS)
- Australia Post. Track with Australia Post Click Here
For all parcels sent with Australia Post we strongly recommend signing up for notifications in case your parcel is sent to the post office, you will be notified.
For Dispatch & Shipping FAQ's Click Here
My Order Never Arrived
In the rare event your order has not arrived contact us via email info@professionaluse.com.au. Professional Use will not be liable for parcels lost in transit if:
1. The parcel postal address provided by you is invalid or incorrect, and,
2. The parcel delivery has been altered by the receiver by means of, parcel redirect, Safe Drop, request of parcel to be left in a safe place, parcels not collected from Post Office/Depot in time, or parcel has been delivered to the address and someone at the given address has accepted the parcel and not given you the parcel. Once the parcel has been received at the requested address Professional Use is no longer liable for your parcel, and,
3. If the parcel has been damaged in transit
Returns Policy – Janeke, Y.S.Park, Balmian, Previa & All Other Brands.
Change Of Mind Policy
Professional Use does not offer refunds for change of mind purchases. We will only accept change of mind store credit under strict conditions. The cost of postage is on the buyer and the item must be returned to Professional Use undamaged, unopened and unused, including any outer packaging and/ or tamper seals. Professional Use reserves the right to refuse any change of mind returns that do not meet these conditions. We will only accept return within 7 business days of you receiving the item.
In the event your item/s are eligible for a change of mind store credit, Professional Use will issue you store credit to use towards a future purchase. All store credits have a 3 year expiry date. After this date, unused balances will be forfeited.
Damaged and Faulty items
If your item/s meet the conditions under consumer law for a return, your payment will be returned to you using the original payment method.
Please note: we do not cover the shipping costs for returns and do not accept any liability of loss or damaged products in transit - this is the responsibility of the sender, so we recommend sending by insured and registered postage.
We will provide a consignment label and accept returns and/or process refunds, including postage costs, as required by law under the following circumstances.
• Product/s that have been damaged in transit,
• Products/s that develop a fault within the first 30 days after purchase, except from customer misuse or wilful damage,
• Product/s that have been wrongly delivered.
In these circumstances you should expect to receive your refund, store credit or replacement within 5 business days of us receiving your item.
Returns Policy - Mizutani Scissors Products
Items purchased from Mizutani Australia are all eligible for 10 Day Change of Mind for an exchange or credit, Mizutani Australia will not refund simply for change of mind, unless require by law.
This means contacting us within 10 days of receiving your items. Exchanges and/or credit notes are at the discretion of Mizutani Australia staff and will be assessed on a case by case basis. Items must be undamaged, within a sellable condition and in the original packaging. Postage back to Mizutani Scissors will be at the expense of the customer. Mizutani Australia will not accept any liability for damaged and/or lost parcels so it is up to the customer to ensure adequate insurance and tracking.
We will provide a consignment label and accept returns and/or process refunds, including postage costs, as required by law under the following circumstances.
• Product/s that have been damaged in transit - you must notify us within 1 business day of receipt,
• Products/s that develop a fault within the first 30 days after purchase, except from customer misuse or wilful damage,
• Product/s that have been wrongly delivered.
In these circumstances you should expect to receive your refund, store credit or replacement within 5 business days of us receiving your item.
Faulty and Damaged Items
We personally ensure that every product leaves our showroom in the highest standard and is rigorously checked before dispatch, however if you do think you have received a faulty or damaged product, please Contact Us and explain the issue you are experiencing and we will endeavour to resolve the issue as soon as possible.
Incorrect Item/Damaged on Arrival
In a case where you have received the wrong item or your item was damaged in transit, We kindly ask that you contact us within 3 days of delivery and send a photo into us. Our team will be able to assist you.
Please Note: Any enquires without photo evidence may be voided, please ensure you have this ready in an event of Incorrect or Damaged Items on Arrival.