Shipping

We ship with Australia Post eParcel from our Sydney Showroom.

Orders received before 9am (Monday - Friday) will usually be dispatched the same business day. Any orders received after this time will be sent the next business day. From time to time, we may experience delays in dispatch due to high volume of sales, trade shows or situations beyond our control however we will endeavour to notify you of any delays as they occur.

Shipping for AU orders are based on the order total, ranging from $10.00 to $30.00. For NZ orders, shipping starts from $20.00. 

Once your items have been dispatch, you will receive an email with the tracking information so you can monitor the progress of your shipment. Delivery can be expected within 1 - 10 business days depending on your location, however occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.

Our parcels are sent with Signature upon Delivery required - before delivery you may request from Australia Post directly to "Safe Drop". More information about Safe Drop can be found here. Please note: Professional Use will not accept any responsibility for any parcels lost as a result of using the Safe Drop service. If you are not present for the delivery, your parcel will be taken to the nearest post office where you are required to collect. In the event you do not collect the parcel in time and the parcel is returned to us or you supply us with the incorrect information, we will charge you the shipping costs to repost. 

 

Returns Policy - Janeke and Y.S.Park Professional Products

Kindly note, due to the personalised nature of our products and for reasons of hygiene we are unable to accept returns of any Janeke or Y.S.Park Professional products, unless required by law. 

We will provide a consignment label and accept returns and/or process refunds, including postage costs, in the following circumstances:

  • Product/s that have been damaged in transit,
  • Products/s that develop a fault within the first 30 days after purchase, except from customer misuse or wilful damage,
  • Product/s that have been wrongly delivered.

In these circumstances you should expect to receive your refund, store credit or replacement within 5 business days of us receiving your item.

 

Returns Policy - Mizutani Scissors Products 

Items purchased from Mizutani Australia may be eligible for an exchange or credit, if you contact us within 5 business days of receipt of your items. Exchanges and/or credit notes are at the discretion of Mizutani Australia staff and will be assessed on a case by case basis. Items must be undamaged, within a sellable condition and in the original packaging. Postage back to Mizutani Scissors will be at the expense of the customer. Mizutani Australia will not accept any liability for damaged and/or lost parcels so it is up to the customer to ensure adequate insurance and tracking.

Refunds will only be issued as required by law under the following circumstances:

We will provide a consignment label and accept returns and/or process refunds, including postage costs, in the following circumstances:

  • Product/s that have been damaged in transit - you must notify us within 1 business day of receipt,
  • Products/s that develop a fault within the first 30 days after purchase, except from customer misuse or wilful damage,
  • Product/s that have been wrongly delivered.

In these circumstances you should expect to receive your refund, store credit or replacement within 5 business days of us receiving your item.

 

Returns Policy - Balmain Paris Hair Couture Products 

We can only accept refunds, returns & exchanges for unopened items purchased from Professional Use and must be made within 14 days from the date of receipt of product. Refunds are credited to the original payment only. All of our returns are processed at the below address:

Attn: Balmain Hair Returns
Professional Use Pty Ltd
Ground Floor, 4 Talavera Road
Macquarie Park NSW 2113
Australia

Please note, we do not cover the shipping costs for returns/exchanges and do not accept any liability of loss or damaged products in transit - this is the responsibility of the sender so we recommend sending by insured and registered postage.

We will provide a consignment label and accept returns and/or process refunds, including postage costs, in the following circumstances:

  • Product/s that have been damaged in transit - you must notify us within 1 business day of receipt,
  • Products/s that develop a fault within the first 30 days after purchase, except from customer misuse or wilful damage,
  • Product/s that have been wrongly delivered.

You should expect to receive your refund, store credit or replacement within 5 business days of us receiving your item. 

 

Faulty and Damaged Items

We personally ensure that every product leaves our showroom in the highest standard and is rigorously checked before dispatch, however if you do think you have received a faulty or damaged product, please Contact Us and explain the issue you are experiencing and we will endeavour to resolve the issue as soon as possible.